Privacy Policy

ItsTimeAI ("we", "us", "our") is an Australian AI consulting and integration services business based in Brisbane, Queensland. We help Australian businesses understand and adopt artificial intelligence. Our website is itstimeai.com.au.

For privacy enquiries, contact us at: brian@itstimeai.com.au

We may collect the following categories of personal information:

• Contact details — name, email address, phone number
• Business information — business name, industry, role
• Enquiry content — messages and information you submit via our contact form
• Technical data — IP address, browser type, device type, operating system
• Usage data — pages visited, time on site, referral source, clicks
• Communications — records of correspondence between us

We only collect personal information that is reasonably necessary for our business functions. You are not required to provide personal information to browse our website, but some features (such as our contact form) require it.

We collect personal information in the following ways:

• Directly from you — when you complete our contact form, send us an email, or engage with us
• Automatically — through cookies and analytics tools when you visit our website
• From third parties — such as social media platforms if you interact with our profiles

We collect and use your personal information for the following purposes:

• To respond to your enquiries and provide our consulting services
• To communicate with you about your project or engagement with us
• To send you information about our services, where you have consented or where permitted by law
• To improve our website, services, and user experience
• To comply with our legal and regulatory obligations
• To protect the security and integrity of our website and business

We will not use your personal information for a purpose other than those listed above without your consent, unless required or authorised by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose your personal information to:

• Service providers who assist us in operating our website and delivering our services (e.g. hosting providers, email platforms, analytics tools), subject to confidentiality obligations
• Professional advisers such as lawyers or accountants, where necessary
• Law enforcement or government agencies, where required or authorised by Australian law
• Any person or entity with your consent

Some of our service providers may be located overseas (including in the United States and European Union). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles. By using our website, you consent to such overseas disclosure where it is necessary for the operation of our services.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a reasonable period to allow us to respond and follow up. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure data storage, access controls, and encrypted transmission (HTTPS).

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our site (e.g. pages visited, session duration)

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the site. By continuing to use our website, you consent to our use of cookies as described in this policy.

We may send you information about our services where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting us at brian@itstimeai.com.au or by following the unsubscribe instructions in any marketing email.

Our website and services are not directed at children under the age of 15. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

Our website may contain links to third-party websites, including our social media profiles. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate, out of date, incomplete, or misleading
• Make a complaint about how we have handled your personal information

To exercise these rights, please contact us at brian@itstimeai.com.au. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

We will not charge a fee for making an access or correction request, but we may charge a reasonable fee for providing access if the request is complex or time-consuming.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us by contacting brian@itstimeai.com.au. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

For any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us:

• Email: brian@itstimeai.com.au
• Website: itstimeai.com.au/contact
• Location: Brisbane, Queensland, Australia